Our ARC uses a digital handshake to keep your site secure. Every ARC-monitored CCTV system is automatically checked every 4 hours to confirm it’s connected and communicating. If that handshake fails, an alarm is raised, action is taken, and automated notifications are sent—giving you complete

PureMonitoring’s ARC uses a built-in Man-Down alarm to keep our team safe—so your monitoring is never interrupted. If a staff member can’t respond, our sister ARC is alerted instantly. If there’s still no reply, an automatic alert is raised and emergency services are contacted when

PureMonitoring can securely perform remote alarm resets for accidental or keyholder-caused activations. Every reset goes through strict verification and is fully logged — giving you peace of mind and quick resolution when you need it most. Need to update your passwords or keyholder details? We’re

At PureMonitoring, all our CCTV-monitored sites come with a minimum 30-day contract — giving you complete flexibility with no long-term commitments. There are no commissioning fees, no false alarm charges, and you can end your service with just 30 days’ notice. Because peace of mind

At PureMonitoring, we can remotely control third-party security devices — including electric fences, gates, and barriers — all without disarming your alarm system. So whether access needs to be granted or a perimeter secured, our team can act instantly to keep your property protected at

The ARC Alarm queue prioritises certain alarms such as Fire Alarms, Panic Alarms and Confirmed Intruder alarms, these will always go to the top of the alarm queue list so they can be seen immediately. Our response times for these priority alarms averages at 3

The ARC has a contingency in place in the case of a total failure or disaster; this is an industry requirement as part of our accreditation’s. Our Disaster recovery ARC will receive and manage all customer alarm signals until our staff arrive to take over.

Unless a new intruder or fire alarm site is using a third-party alarm communicator or service subscription, all our ARC-monitored alarm sites will only have a minimum 30-day contractual term of service. We like to keep things flexible and low risk for all our customers.